Service Controller

  • Permanent
  • Warwick, Warwickshire
  • Posted: 12th May 2026
  • Salary: £35000.00 - £40000.00 per annum
  • Duration:
  • Reference: BBBH17147
  • Industry:
  • Location: Warwick, Warwickshire
  • Start Date: ASAP
  • Skills:

Circa £38k DOE, Mon-Fri, 33 days Holiday, Perm Role, Employee Assistance Programmes

We are looking for a proactive Service Controller for a well respected, well established manufacturing company in Croydon.

This Service Controller position offers long-term stability, strong earning potential and ongoing development within a modern engineering environment.

Key Responsibilities of the Service Controller:

  • Handle incoming calls and coordinate field service activities
  • Log breakdowns and job details accurately in central systems
  • Communicate engineer attendance and updates to customers
  • Prioritise vehicle-off-road cases and escalate major issues
  • Manage warranty and chargeable field repairs, including job numbers and parts coordination
  • Liaise with third-party repair providers and monitor progress
  • Collate and finalise engineer documentation and reports
  • Maintain high standards of service administration and compliance
  • General service controller duties

The Ideal Candidate for the Service Controller:

  • Previous experience in a similar service controller role, ideally within the motor trade
  • Strong customer service and communication skills
  • Technical understanding of vehicle components
  • Excellent planning and organisational abilities
  • Proficient in Microsoft Excel and Word

If you are interested in this Service Controller role, please apply now or contact Grace at E3 Recruitment

 
 

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