Service Controller

Service Controller
Location: Elland
Salary: £30,000 – £35,000 DOE
Hours: Rotating shifts between 7am-7pm (8-hour shifts such as 7-3 / 8-4 / 9-5)

Role Summary
We are looking for a proactive and highly organised Service Controller to join a busy operational team. In this role, you will coordinate maintenance and repair activities across a designated region, ensuring customers receive a responsive and high-quality service. Acting as the central communication point between customers, Field Service Engineers and internal departments, you’ll play a key part in planning workloads, keeping service records up to date and ensuring service delivery runs smoothly and efficiently.

What You’ll Be Doing as a Service Controller

• Handling incoming customer calls and logging service, repair and breakdown requests.
• Allocating Field Service Engineers based on skillset, availability and geographic location.
• Managing planned service and inspection schedules, ensuring all work meets required timescales.
• Keeping customers informed on job progress and resolving day-to-day queries.
• Maintaining accurate records within internal systems, including job updates and parts usage.
• Monitoring ongoing jobs (WIP) and proactively rescheduling based on changing priorities.
• Ensuring service reports from engineers are submitted accurately and on time.
• Providing supporting information to internal teams and customers on completed or outstanding work.
• Working closely with other departments, particularly on new or developing operational projects.
• Supporting colleagues within the wider service team as needed.

What We’re Looking For in a Service Controller

• Strong organisational skills with the ability to prioritise multiple tasks.
• Excellent communication skills and a customer-focused approach.
• Experience in a service coordination, scheduling, logistics or similar role (preferred).
• Confident using in-house systems and maintaining accurate records.
• A proactive problem-solver who can adapt to changing demands.
• Ability to work collaboratively within a fast-paced team environment.
• Strong attention to detail, particularly when managing documentation and service updates.

Benefits

• £30-35k salary (DOE)
• Cycle to Work Scheme
• Employee Discounts
• Free On-Site Parking
• Health & Wellbeing Programme
• Life Insurance
• Referral Programme
• Company Sick Pay
• 25 Days Holiday
• Investment in training and professional development
• Supportive, collaborative workplace culture
• Opportunity to make a real impact on operational efficiency and fleet performance

For more information about the Service Controller position, please contact Sophie Ranson at E3 Recruitment.