Customer Service Advisor

We are currently seeking a Customer Service Advisor to join a leading national manufacturing business in Sheffield’s Kiveton Park area.

The position offers on-the-job training.

What’s in it for you as a Customer Service Advisor:
* Hourly pay rate – £12.82 per hour
* Hours of work – Monday to Friday 8am – 5pm
* Hybrid working – opportunity to work from home 2 days a week once fully trained
* The position is initially offered on a 2 – 3 month temporary basis, which could potentially be extended

Main duties of the Customer Service Administrator:
* Manage customer inquiries and provide exceptional customer service
* Perform accurate and efficient order entry, converting the customer’s requirements into the ordering software
* Close liaison with customers, commercial, production and logistics partners to meet and exceed customer needs
* Collaborate with team members to streamline processes and improve overall efficiency
* Handle customer complaints and escalate issues as necessary to ensure swift resolution – logging, investigation, resolution and remedial actions
* Manage call offs, partial shipments, and back orders until orders are completely fulfilled
* Build and maintain product knowledge and develop team resource banks for product, process, customers and FAQs.
Requirements of the Customer Service Advisor:
* Previous experience in a customer service or administrative role, preferably in a manufacturing or similar industry
* Great interpersonal skills, both written and verbal, with a professional and courteous demeanour
* Working Knowledge of Windows based IT Systems
* Ability to multitask and prioritise tasks in a fast-paced environment
* Excellent organisational skills and attention to detail
* Flexibility to adapt to changing priorities and responsibilities

If interested, please apply now!